The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the applicable legal provisions (EU General Data Protection Regulation GDPR, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing in the context of our activities. It is generally possible to use our website without providing personal data.

Encrypted transmission

For reasons of security and data protection, this website uses SSL encryption, which prevents third parties from intercepting and reading the data you enter during transmission. You can recognize active encryption by the padlock or similar symbol in the address bar of your browser.

Contact with us

If you contact us by e-mail or by other means, the data you provide (name, e-mail address and optionally telephone number) will be stored by us for one year for the purpose of processing the inquiry and in the event of follow-up questions. If the inquiry results in a contract, the statutory retention periods apply. We will not pass on this data without your consent. Data processing is carried out on the basis of Art. 6 para. 1 lit. b (contract fulfillment) and Art. 6 para. 1 lit. a (consent) of the GDPR.

Server logs

The server from which this website is provided stores information that is automatically transmitted to us by your browser in so-called log files. These are

• Browser type and browser version
• Operating system used
• The page (URL) from which you came to us
• The IP address of the accessing computer
• Time of the request

This data is used exclusively for technical monitoring of the web server (capacity utilization, optimization, error detection, security) and is absolutely necessary for this purpose. They are not linked to other data sources so that they cannot be assigned to individual persons. They are deleted after three months.

Data processing is carried out on the basis of Article 6(1)(f) (legitimate interests) of the GDPR. The legitimate interest within the meaning of the GDPR is the proper and secure functioning of the website.

Cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.

We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser on your next visit.

Some of these cookies are necessary for the operation of the website and are used to log in and store your consent to cookies that are not necessary. If you do not want the necessary cookies to be stored, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.

The legal basis for the use of necessary cookies is Article 6(1)(f) (legitimate interests) of the GDPR. Legitimate interests within the meaning of the GDPR are the proper and secure functioning of the website and the optimization of our offer.

In addition, other cookies that are not absolutely necessary for the operation of the website may be stored only with your consent. Details in the following sections.

Data storage

We store the following customer data for accounting purposes: Name, address, telephone number, e-mail address, VAT. ID. If you have agreed to a direct debit order (SEPA direct debit mandate), your bank details will also be stored. This data is not passed on, with the exception of transmission to the processing bank/payment service provider for the purpose of debiting, as well as to our tax consultant for accounting purposes and to fulfill our tax obligations. The data is stored exclusively within the EU.

The data provided by you is required to fulfill the contract or to carry out pre-contractual measures. Without this data, we cannot conclude and fulfill the contract with you.

All data from a contractual relationship will be stored until the expiry of the retention period under tax law (7 years).

The above-mentioned data is stored

• On encrypted, password- and physical access-protected local computer systems or portable computers.
• in encrypted and password-protected cloud solutions from Microsoft (Microsoft Ireland Operations Limited, Atrium Block B, Carmenhall Road, Sandyford Industrial Estate, Dublin 18, Ireland).
  The data is stored exclusively on servers within the EU.
  We have concluded an order processing contract with Microsoft, in which Microsoft undertakes to comply with the standard contractual clauses defined by the EU Commission. You can find Microsoft's privacy policy here

Data processing is carried out on the basis of Art. 6 para. 1 lit. c (statutory provisions) of the GDPR and Art. 6 para. 1 lit. b (necessary for the performance of the contract) of the GDPR.

Data processing in the context of therapeutic treatments

For the purpose of carrying out and invoicing therapeutic treatments, we process the following personal data, which was either created by us or created by other doctors, therapists etc. and provided to us by you:

• Diagnoses
• medical histories
• therapy suggestions
• findings

This data is a prerequisite for your careful treatment, which cannot take place without this information.

This data will only be passed on to third parties if you have expressly consented to this or if the transfer is permitted and/or required by law. Recipients may include, in particular, doctors, health insurance companies, associations of statutory health insurance physicians, the medical service of health insurance companies, medical associations and private medical clearing houses.

Data is mainly passed on for the purpose of invoicing the services provided or to clarify medical or insurance-related questions. In individual cases, data may also be transferred to other authorized recipients.

Due to legal regulations, we are obliged to store this data for 30 years after completion of treatment.

The legal basis for the processing of this personal data is Art. 9, para. 2, lit. h GDPR (preventive healthcare / medical treatment), Art. 6, para. 1, lit. b GDPR (contract fulfillment) and Art. 6, para. 1, lit. c (legal regulations)

Data processing in the context of order fulfillment and customer support

For the purpose of contract fulfillment, access data to online services used by you, such as web hosting, e-mail providers, office solutions, etc., are also stored if necessary for the order placed by you and actively transmitted by you.

The storage takes place

• On encrypted local computer systems or portable computers secured by passwords and physical access protection.

For the purpose of remote maintenance, we use the Teamviewer service from TeamViewer GmbH, Göpping, Germany.

The companies based in the USA undertake to comply with the standard contractual clauses as defined by the EU Commission.

The data you provide is required to fulfill the contract or to carry out pre-contractual measures. Without this data, we cannot conclude and fulfill the contract with you. Data will only be transferred to third parties with your express permission

All data from a contractual relationship is stored until the expiry of the retention period under tax law (7 years). Access data to systems used by the customer will be deleted immediately after the end of the contract.

Data processing is carried out on the basis of the legal provisions of § 96 para. 3 TKG and Art. 6 para. 1 lit a (consent) and/or lit b (necessary for contract fulfillment) of the GDPR.

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and objection.

If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority.

 

You can reach us using the following contact details:

Döbling Ordination Center – Level 1
Heiligenstädterstraße 46-48
1190 Vienna

Ordination times
Wednesday: 2:00 p.m. - 6:00 p.m

Telephone appointment required daily from Monday to Friday 8 a.m. to 7 p.m
Tel.: 01 367 09 65